Return Policy

Return Policy

Beyond Boundaries, we believe in 100% customer service and strive to please all its customers. We always do our best to take care of our valuable customers.

Consumer has the right to return the goods or cancel the purchase order within 30 days from delivery. The return / exchange claim will be answered within 5 working days from receiving the goods back from the consumer.

In case of return because of goods within waranty, the preferred way of handling the return is goods replacement or repair. If goods replacement or repair is not possible (for example for reason of goods are no longer produced) then the consumer shall be reimbursed 100% of the purchase price upon the goods return.

In case of claim to exchange the goods for a different size (e.g. apparel size) and the new size is not available on stock, the consumer shall be informed of possible timing of delivery of the exchanged goods. In case the delivery time would be longer than usual (for example goods are out of stock and next production schedule is not immediate) and the consumer does not accept such delivery time, the consumer shall be reimbursed 100% of the purchase price upon the goods return.

The consumer has the right to ask for goods replacement for a different type of goods from the same manufacturer, however the goods must be of the same purchase price. If the purchase prices of the returned and newly ordered goods are different, the case will be handled as goods return with 100% purchase price return and the consumer shall place a new order for the other goods.

In the unlikely event of any product that you have purchased is damaged or incorrect then you may return your product. To be eligible for a refund, the product must be returned to Beyond Boundaries in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 30 days from the day it was delivered.

These categories cannot be returned:

1. Used or not in the same condition and packaging as you received it.
2. Using the goods in an other than usual way or other ways than is intended use of the goods
3. Items that have been used or installed.
4. Products that have been tampered with or missing serial numbers.
5. Damage occured from usage of the goods during wear or use or damage caused by natural disasters.
6. Products with missing labels or accessories.

How does it work?

• If you received a damaged or incorrect item, please follow the following process
  • Contact us through email or contact us form with the order number and all details
  • Share photos if possible
  • Beyond Boundaries will arrange for the courier to collect the item from you
  • For order replacement
    • Beyond Boundaries will re-send the order to you with no extra cost
  • For refund
    • Beyond Boundaries will refund the money to your credit card within 30 days of collecting the order.
• If the order delivered in good condition and matching your order, you can still return the order – if you don’t like it – with the following process
  • Contact us through email or contact us form with the order number and all details
  • Our team will share with you the company address for return
  • Please arrange with your preferred courier to ship the order back to us
  • If you are looking order replacement
    • Beyond Boundaries will re-send the order to you with no extra cost
  • For refund
    • Beyond Boundaries will refund the money to your credit card within 30 days of collecting the order.

Important Notes:

• If you received an item Damaged or incorrect (different size or a different color than the one you ordered) then we may request you to share pictures with the Order Number.
• If you received a damaged item then you will have to inform our team within 2 days of delivery.
• Please make sure that all returned items are packed securely to prevent any loss or damage during transit.

Refund Policy:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If it’s approved, then your refund will be processed, and the credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.

Late or missing refunds (if applicable) :

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us our distributor for support

Sale Items:

Items which are part of any sale/offer cannot be refunded unless they are faulty.

Contact Details:

If you have any questions regarding the returns and refund policies then please contact us.